FAQ

Creating an account is quick. Head to the sign-up page, enter your basic details, and confirm your email/phone when prompted. Once you verify, your account is activated and you’ll be able to access both Gold Coins (GC) gameplay and Sweeps Coins (SC) gameplay (where available).Important note: availability can vary by location due to state restrictions. If you’re in a restricted state (including CA, CT, DE, HI, ID, KY, LA, MI, MT, NV, NJ, NY, PA, WA, WV), certain features—especially SC play and redemptions—may be limited or unavailable.If you run into an error during sign-up, double-check spelling, try a different browser, and confirm you’re not using a VPN that could trigger location flags.

Gold Coins (GC) are used for standard gameplay and entertainment value inside the platform. Sweeps Coins (SC) are used for sweepstakes-style play and are the currency connected to cash prize redemptions after requirements are met.Think of it like having two balances: GC = play for fun and practice. SC = play for a chance to redeem eligible winnings as cash prizes (after playthrough and verification).Both balances can be used across the game library, and many promotions award both GC and SC at the same time—so you can jump into action immediately.

New players can receive a sign-up reward of 15,000 GC + 3 SC. This is a no-deposit style welcome offer and is credited after you complete account verification (email/phone).Your SC from the welcome reward comes with a simple 1x playthrough, meaning you’ll need to play it through one time before it becomes eligible toward redemption. The upside: it’s straightforward, and it gets you into SC games without needing to purchase anything.Want to see the latest promos in one place? Check the internal promos area at /promotions.

The standard welcome reward is typically applied automatically after verification—so in many cases, you won’t need a code. Some promotions may appear as limited-time drops or seasonal offers where a code is provided, but the core sign-up reward is designed to be frictionless.If you do see a code field during a promo window, make sure you enter it exactly as shown (case-sensitive if specified), and confirm you’re eligible based on your location. If it still doesn’t apply, reach out to support with a screenshot of the offer terms so they can verify what happened.

The Daily Login Bonus can award 10,000 GC + 0.2 SC and resets every 24 hours. Unlike the welcome reward, it’s usually a manual opt-in—you’ll claim it from the Promotions area or via the login flow if prompted.Just like other SC promos, the Sweeps Coins portion generally carries a 1x playthrough. If you want to build your SC balance steadily, daily claiming is one of the simplest routines you can keep.Note: this reward may not be available in restricted states.

Yes. Triller Sweeps Casino offers a First Purchase Discount package worth 70,000 GC + 60 free SC with a minimum purchase of $19.99 (by selecting the qualifying package in the store). No bonus code is required—choose the promo package and complete the transaction.The SC portion typically has 1x playthrough, keeping things clean and easy to track. If you’re looking to start with more SC right away, this is the fastest way to load up and get into higher-stakes sessions.

Triller Sweeps Casino supports a mix of traditional and crypto payment options, including Visa, MasterCard, Bitcoin (BTC), and Ethereum (ETH). Available methods can vary based on location and the specific checkout flow.If a payment fails, common fixes include: Confirm billing details match your card profile. Try a different browser/device. Contact your bank/card issuer if they’re blocking gaming-related transactions. For crypto, confirm network and wallet address carefully before sending.

Sweeps Coin winnings can be redeemed as cash prizes once you meet the requirements: Minimum redemption is 25 SC (equivalent to $25). Redemptions are paid via bank transfer (gift card redemptions aren’t currently available). Large redemption requests may require additional manual review, which can add processing time.Before you can redeem, you must complete KYC verification (identity checks). This is standard for security and fairness—helping ensure prizes go to the right person and keeping the platform protected from fraud.

Wagering (playthrough) requirements tell you how much you need to play before SC becomes eligible for redemption.At Triller Sweeps Casino, many promos list 1x on Sweeps Coins. Example: if you receive 3 SC from the welcome bonus, you generally need to place wagers totaling 3 SC before those SC are considered played through. Same logic applies to 0.2 SC from daily rewards and SC from purchase promos.GC gameplay doesn’t convert to redemption value—playthrough requirements apply to SC tied to prize eligibility.

Triller Sweeps Casino offers a wide range of slots and more, powered by well-known studios. You’ll see titles from providers such as Hacksaw Gaming, Betsoft, Novomatic, Kalamba Games, 3 Oaks, Gaming Corps, Gamzix, KA Gaming, NetGaming, Red Rake Gaming, and more.Game availability may vary by location and platform updates. If a game disappears from your lobby, it’s often due to a provider rotation, a temporary tech update, or state-based availability rules.

Yes. Triller Sweeps Casino is designed to work on modern mobile browsers, so you can play on iOS and Android without needing a dedicated download in most cases. For the smoothest experience, keep your browser updated and close background apps if gameplay feels sluggish.If you’re switching between devices, use the same login and make sure your connection is stable—especially during SC sessions.

KYC (Know Your Customer) is required before redeeming SC for cash prizes. It helps prevent fraud, protects accounts, and ensures payouts go to the verified account holder.You’ll typically be asked for a government-issued photo ID, proof of address (such as a recent utility bill or bank statement), or possibly additional confirmation depending on redemption size or account flags.To avoid delays, submit clear photos, ensure documents are not expired, and make sure your account details match your documents.

Start with quick troubleshooting: Refresh the page and log out/log back in. Clear cache/cookies or try a different browser. Disable VPNs or ad blockers that might interfere with verification or promo tracking. Check the Promotions area to confirm the offer is active and claimed.If the issue persists, contact support with your username, device type, browser, and screenshots if possible. You can reach the team via email at support@trillersweeps.com. For help options and hours, visit /support.